How can I return or exchange a product?
We hope you love your new outfit, however, if you need to exchange or return it, please e-mail us at firstname.lastname@example.org with your order number in the subject line.
To return a purchase post the goods to the following address:
10115- Berlin/ Berlin
All items must be returned to in the original condition, suitable for resale.
How should I send it back to mBrace Maternity?
We strongly advise that you post any returns using a carrier that can give you a "Certificate of Posting" as until the parcel reaches our address, it’s your responsibility.
How long will it take until I get my refund?
Refunds are usually processed within a few days of us receiving the goods back.
You will get your money back by the same method as payment (i.e. same card, PayPal).
When will I receive my exchange product?
Exchanges are normally processed and sent within a few working days after we receive the goods back. We can exchange a product for another size or colours in the product or a different product of the same price as the original item.
Please state clearly on the returns section of the despatch note which item you want to exchange and for what. If we haven’t the stock available we’ll refund you and send you an email to let you know.
The item I received is faulty!
If the item you received is faulty get in touch with customer service at email@example.com and we’ll find a solution for it.